FREQUENTLY ASKED QUESTIONS
WILL I ACTUALLY BE LOCKED IN?!
Only in your mind will you actually be locked in! We will always leave an exit available for you, should you need to leave the room for any reason. At any time you can re-enter the room as long as you have time still on the clock!
WHAT IF I NEED TO RESCHEDULE OR CANCEL?
Not a problem! Your E-Mail confirmation has an orange button about halfway down the page that says "view/ change booking" which can be used to cancel or reschedule your game.
Full refunds will be granted for games canceled 24 hours or more before the start time of your game. We can not grant refunds with less than 24 hours before the start of your game.
WHAT IF I NEED TO SWITCH A PARTICIPANT?
If you signed up for an event and one of your participates can't make it, you're more than welcome to bring another person in that person's place! We can get their name and information when you come in for your game.
CAN I BOOK ON A WEEKDAY?
Absolutely! While we do not have set scheduled hours for weekdays, we are open by request, provided we have availability! Please fill out our Weekday Request Form found Here
WHAT TIME DO I NEED TO SHOW UP?
After you have a reservation, we ask that your entire group show up between 10 and 15 minutes before the time of your reserved game. We'll get your group through a quick briefing, and started right on time, as we generally have a completely booked schedule.
WHAT IF MY GROUP IS LATE?
If you are part of a Private Group arriving late, you will be allowed to join your team after they have started, if the rest of the team is ok with the interruption. Entire Private Groups arriving past their late time can start their game late, however time will be deducted from your game, in relation to how late the game is started. No Refunds will be given for late arrivals.
With our full schedules we can not delay the next games. We have a 24 hour cancellation/ refund policy.
CAN I BOOK THE ENTIRE ROOM?
we offer Private Rooms which will guarantee that no other groups can book with you!
WHAT IF WE GET STUCK ON A PUZZLE?
Fear not! Our attentive staff will ensure that you're moving along, and have the opportunity to experience the room. If you're stuck we can offer hints or advice to see the puzzle from another angle.
If you prefer, we can stay silent as a mouse, and let you adventure solo.
Alternatively, if you would prefer to have a Game Master in the room with you, and nudge you along here and there, we are happy to oblige; just let us know when you come in!
CAN I PLAY THE SAME ROOM AGAIN?
ABSOLUTELY! Whether you solve it or not, you're more than welcome to book another room try to beat your high score!* Additionally, new rooms and challenges will open up regularly to keep the old noggin on its toes.
*you will only be elligable for our Escape Artist and High Score boards on your first attempt.
IS THIS SCARY, OR A HAUNTED HOUSE?
Quanday is not a Haunted House! There is nothing intentionally scary about our rooms...we don't have anything jump out at you, or purposely try to scare you. While we do admit, the ambiance may be a bit eerie, nothing is going to jump out and get you :P
WHAT ABOUT KIDS?
While many of our puzzles are geared for adults, kids love our games! Your Game Master will be able to give your group additional hints on puzzles to help you succeed through the game.
For even younger groups we are happy to join you on your adventure, and be in the room every step of the way! Children that are under 12 years of age must be accompanied by an adult participant. The adult in the game will be counted as a participant and towards the room capacity, when booking the game.
Parents with infants are welcome to join, but we ask that the infant be held at all times.
We love hosting birthday celebrations! For more information please check out our Large Groups Section
WAIVER AND RELEASE OF LIABILITY
Any participant under the age of 18 will need to arrive with a signed waiver in hand, if they are not accompanied by their legal parent/ guardian. Entry to the game will not be granted without a signed waiver, and no refunds will be given.
What Our Team is Doing to Help
Private Bookings have been offered at our venue for over three years, and we will continue to provide them, so that you know exactly who you are playing with.
Please Only Bring Your Household. Not only for the safety of yourself, but for the safety of our Game Masters, please only bring those that are in your home. We promise to have a crazy fun party that everyone can attend once it is okay to do so!
Disinfecting surfaces and constant cleaning of our rooms is something that we have done since day one. In light of the current situation we are being more vigilant and ensuring that every game is wiped down every time.
One Lobby, One Team. We are taking measures to ensure that your group is the only group in the lobby, and we will be avoiding having you come into contact with other groups.
Hand Sanitizer Available. In case you forget your own, we've got you covered.
Game Masters in Masks and Distanced. Okay, we like you all, but for the time being, we're going to stay extra far away, and wear a mask whenever in front of you. You'll still get all of our charm, but from across the room.
Temperatures taken at the door- if you have a fever, unfortunately we will request that you play another day, to ensure the safety of all.
Masks are required to be worn for the duration of your visit, due to a government mandate. If you do not have a mask you will not be able to participate, and a refund will not be provided.