Question 1

Difficulty

Accepted Answer

We try to keep all of our games between Moderate and Hard escape rates with three hints or less. With that said, you are happy to have as many hints as you would like during the game. All of our games are completely logic based, and do not require guessing, or outside knowledge. Everything you need to solve our puzzles will be provided for you in the game.   If we are going by strictly numbers alone, then Sweet Revenge would be our "hardest" game and The Locked in Dead would be our "easiest". However, we have observed on several occasions a group escaping from Sweet Revenge, but not from Locked in Dead.   Our best suggestion would be for your group to book whichever game seems most interesting to them, and then let us know your skill level / how you would like to play the game when you arrive... If you want to be left alone until you ask for a hint, we will be silent as a mouse! If you would prefer periodic hints or would just like to ask for hints as much as you would like, we are also very happy to oblige!

Question 2

Help / Hints on Puzzles

Accepted Answer

Fear not! Our attentive Game Masters will ensure that you're moving along, and have the opportunity to experience the room. If you're stuck we can offer hints or advice to see the puzzle from another angle. ​ If you prefer, we can stay silent as a mouse, and let you adventure solo. ​ Alternatively, if you would prefer to have a Game Master in the room with you, and nudge you along here and there, we are happy to oblige; just let us know when you come in!

Question 3

Large Groups (11+ Participants)

Accepted Answer

We can accommodate up to 28 participants per hour; up to 10 in the Locked in Dead, up to 10 in Sweet Revenge, and up to 8 in The Dynaline Incident.  BOOKING ON THURSDAY, FRIDAY, SATURDAY, OR SUNDAY If you have a group over 10 you can book two / three corresponding rooms (ie, the 5:30pm Locked in Dead, the 5:45pm Dynaline Incident, and the 6:00PM Sweet Revenge). By doing this, we can have your entire group show up all at the same time for the earliest game, and get everyone started together! Want to have a friendly competition and race against each other? We can make that happen! Though the rooms are different, the average escape time for each is quite close!​ Click Here to Check Live Availability!   WEEKDAY EVENTS (Outside our Normally Scheduled Games) Head on over to our Weekday Request Page for more information!

Question 4

Cancel or Reschedule

Accepted Answer

Not a problem at all! If you need to Cancel or Reschedule your game, please refer to your Booking Confirmation Email email and do the following:  RESCHEDULING: 1) On your confirmation email click the orange "View / Change Booking". This will show you your current reservation details. 2) Click the grey Pencil Icon to edit your reservation. 3) Choose the game that you would like to play on the new date/time that you would like. 4) Change the participants (if necessary) 5) Make any necessary additional payments and save.  CANCELING: 1) On your confirmation email click the orange "View / Change Booking". This will show you your current reservation details. 2) Click "Cancel my Booking" at the bottom of the page.   Full refunds will be granted for games canceled 24 hours or more before the start time of your game. We can not grant refunds or rescheudles with less than 24 hours before the start of your game.

Question 5

Add / Change Participant

Accepted Answer

If you need to add an additional participant, refer to your Booking Confirmation Email email and do the following:  1) On your confirmation email click the orange "View / Change Booking". This will show you your current reservation details. 2) Click the grey Pencil Icon to edit your reservation. 3) Choose the game that you would like to play; this can either be the same day/time as it was originally -or- you can select a new one. 4) Change the participants. 5) Make any necessary additional payments and save.  Alternatively for adding on participants, we can take cash or card on-site when you come in for your game, as long as the additional participants do not put your group total over the maximum capacity for your game.

Question 6

Kids

Accepted Answer

While many of our puzzles are geared for adults, kids love our games! Your Game Master will be able to give your group additional hints on puzzles to help you succeed through the game.   Our best suggestion would be for your group to book whichever game seems most interesting to them, and then let us know your skill level / how you would like to play the game when you arrive... If you want to be left alone until you ask for a hint, we will be silent as a mouse! If you would prefer periodic hints or would just like to ask for hints as much as you would like, we are also very happy to oblige!   For even younger groups we are happy to join you on your adventure, and be in the room every step of the way! Children that are under 12 years of age must be accompanied by an adult participant. The adult in the game will be counted as a participant and towards the room capacity, when booking the game.   Any participant under the age of 18 will need to arrive with a pre-printed signed waiver in hand, if they are not accompanied by their legal parent/ guardian. Entry to the game will not be granted without a signed waiver, and no refunds will be given.   To Download and Print our Waiver, Please Cick Here  ​ Parents with infants are welcome to join, but we ask that the infant be held at all times.

Question 7

Birthday Parties

Accepted Answer

Birthdays are the best! Players of all ages love our games, and have a blast, regardless of skill level! Want a little time after your game for cake and presents? Not a problem at all! Here are a few options:
 1) For Weekday Games  you can add on lobby time before or after your event. We can comfortably seat 10-15 people, and have standing room for about 20-25 people. For more information on Weekday Games, Click Here.  Add-on lobby time not available during our normal Friday-Sunday hours.  2) We have some AWESOME restaurants right next door to us. Old Town Pizza has a great large party space, and Bar 101 has some very tasty eats. Many groups tend to head on over right after their games to continue the celebration!

Question 8

Late Arrivals

Accepted Answer

Groups arriving past their late time can start their game late, however time will be deducted from your game, in relation to how late the game is started. No Refunds will be given for late arrivals.   With our full schedules we can not delay the next games. We have a 24 hour cancellation/ refund policy.

Question 9

Am I Actually Locked In?

Accepted Answer

Only in your mind will you actually be locked in! We will always leave an exit available for you, should you need to leave the room for any reason. At any time you can re-enter the room as long as you have time still on the clock!

Question 10

Play the Same Room Twice

Accepted Answer

ABSOLUTELY! Whether you solve it or not, you're more than welcome to book another room try to beat your high score!* Additionally, new rooms and challenges will open up regularly to keep the old noggin on its toes.   *you will only be elligable for our Escape Artist and High Score boards on your first attempt.

Question 11

Is it Scary?

Accepted Answer

Quanday is not a Haunted House! There is nothing intentionally scary about our rooms...we don't have anything jump out at you, or purposely try to scare you. While we do admit, the ambiance may be a bit eerie, nothing is going to jump out and get you.  Need some extra reassurance? When you come in for your game just let our game masters know that you would like a heads up if there will be a loud noise, or something that could be accidently scary. We got you covered!

Question 12

Waivers

Accepted Answer

All participants will be required to fill out a digital waiver on-site, or may choose to bring in a pre-printed and signed waiver.   Any participant under the age of 18 will need to arrive with a pre-printed signed waiver in hand, if they are not accompanied by their legal parent/ guardian. Entry to the game will not be granted without a signed waiver, and no refunds will be given.   To Download and Print our Waiver, Please Cick Here

Question 13

Can't Find Your Answer? (Email/Phone)

Accepted Answer

For Fastest Response Email Us: Emails returned within 24 hours, though usually much faster! quandaryescaperooms@gmail.com   Phone Number: Please note the phone is not staffed in our off-hours. Any voicemails left during our non-standard hours (Sunday night - Friday afternoon) will not be returned until our normal business hours starting Friday Evening. (916) 672-1233

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