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FREQUENTLY ASKED QUESTIONS

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  • Difficulty & Hints
    How difficult a game is all depends on the player; it is like asking how hard it is to bake a cake. Everyone is different and that's okay! We offer three ways to play, and you can change your play style at any point during the game: - - -Escape Artist- - - - 3 hints or less - Moderate to Hard - - -Unlimited Power- - - - As many hints as you want, when you ask for them - Moderate - - -Adventure Mode- - - - Your Game Master will provide periodic hints to push you along - Easy All of our games are completely logic based, and do not require guessing, or outside knowledge. Everything you need to solve our puzzles will be provided for you in the game. As for which game to choose, our best suggestion would be for your group to book whichever game seems most interesting to them, and then let us know your skill level and how you would like to play the game when you arrive. Whether or not you're an experienced Escape Artist, or just a casual Adventure Mode player, we'll make the game fit to you.
  • Large Groups (11+ Participants)
    We can accommodate up to 26 participants per hour; up to 8 in Factory Reset, up to 10 in Sweet Revenge, and up to 8 in The Dynaline Incident. BOOKING ON FRIDAY, SATURDAY, OR SUNDAY (Normally Scheduled Games) If you have a group over 10 you can book two / three corresponding rooms (ie, the 5:30pm Sweet Revenge, the 5:45pm Dynaline Incident, and the 6:00PM Factory Reset). By doing this, we can have your entire group show up all at the same time for the earliest game, and get everyone started together! Want to have a friendly competition and race against each other? We can make that happen! Though the rooms are different, the average escape time for each is quite close!​ Click Here to Check Live Availability! WEEKDAY EVENTS (Outside our Normally Scheduled Games) Head on over to our Weekday Request Page for more information!
  • Cancel or Reschedule
    Not a problem at all! If you need to Cancel or Reschedule your game, please refer to your Booking Confirmation Email email and do the following: RESCHEDULING: 1) On your confirmation email click the orange "View / Change Booking". This will show you your current reservation details. 2) Click the grey Pencil Icon to edit your reservation. 3) Choose the game that you would like to play on the new date/time that you would like. 4) Change the participants (if necessary) 5) Make any necessary additional payments and save. CANCELING: 1) On your confirmation email click the orange "View / Change Booking". This will show you your current reservation details. 2) Click "Cancel my Booking" at the bottom of the page. Full refunds will be granted for games canceled before the cancellation cutoff (24 hours for Regularly Scheduled Games, and 48 hours for Weekday Requests). We can not grant refunds or reschedules after the cancellation cutoff.
  • Add / Remove Participants
    If you need to add or remove participants, refer to your Booking Confirmation Email email and do the following: 1) On your confirmation email click the orange "View / Change Booking". This will show you your current reservation details. 2) Click the grey Pencil Icon to edit your reservation. 3) Choose the game that you would like to play; this can either be the same day/time as it was originally -or- you can select a new one. 4) Change the participants. 5) Make any necessary additional payments and save. *reductions in participants will be granted a refund, if changes are made more than 24 hours before your event Alternatively for adding on participants, we can take cash or card on-site when you come in for your game, as long as the additional participants do not put your group total over the maximum capacity for your game.
  • Kids
    While many of our puzzles are geared for adults, kids love our games! Your Game Master will be able to give your group additional hints on puzzles to help you succeed through the game. Our best suggestion would be for your group to book whichever game seems most interesting to them, and then let us know your skill level / how you would like to play the game when you arrive... If you want to be left alone until you ask for a hint, we will be silent as a mouse! If you would prefer periodic hints or would just like to ask for hints as much as you would like, we are also very happy to oblige! For even younger groups we are happy to join you on your adventure, and be in the room every step of the way! Children that are under 12 years of age must be accompanied by an adult participant. The adult in the game will be counted as a participant and towards the room capacity, when booking the game. Any participant under the age of 18 will need to arrive with a pre-printed signed waiver in hand, if they are not accompanied by their legal parent/ guardian. Entry to the game will not be granted without a signed waiver, and no refunds will be given. To Download and Print our Waiver, Please Click Here ​ Parents with infants are welcome to join, but we ask that the infant be held at all times.
  • Birthday Parties
    Birthdays are the best! Players of all ages love our games, and have a blast, regardless of skill level! Want a little time after your game for cake and presents? Not a problem at all! Here are a few options: 1) For Weekday Games you can add on lobby time before or after your event. We can comfortably seat 10-15 people, and have standing room for about 20-25 people. For more information on Weekday Games, Click Here. Add-on lobby time not available during our normal Friday-Sunday hours. 2) We have some AWESOME restaurants right next door to us. Old Town Pizza has a great large party space, and Bar 101 has some very tasty eats. Many groups tend to head on over right after their games to continue the celebration!
  • Late Arrivals
    Groups arriving past their late time can start their game late, however time will be deducted from your game, in relation to how late the game is started. No Refunds will be given for late arrivals. With our full schedules we can not delay the next games. We have a 24 hour cancellation/ refund policy.
  • Am I Actually Locked In?
    Only in your mind will you actually be locked in! We will always leave an exit available for you, should you need to leave the room for any reason. At any time you can re-enter the room as long as you have time still on the clock!
  • Play the Same Room Twice
    ABSOLUTELY! Whether you solve it or not, you're more than welcome to book another room try to beat your high score!* Additionally, new rooms and challenges will open up regularly to keep the old noggin on its toes. *you will only be eligible for our Escape Artist and High Score boards on your first attempt.
  • Is it Scary?
    Quanday is not a Haunted House! There is nothing intentionally scary about our rooms...we don't have anything jump out at you, or purposely try to scare you. While we do admit, the ambiance may be a bit eerie, nothing is going to jump out and get you. Need some extra reassurance? When you come in for your game just let our game masters know that you would like a heads up if there will be a loud noise, or something that could be accidently scary. We got you covered!
  • Waivers
    All participants will be required to fill out a digital waiver on-site, or may choose to bring in a pre-printed and signed waiver. Any participant under the age of 18 will need to arrive with a pre-printed signed waiver in hand, if they are not accompanied by their legal parent/ guardian. Entry to the game will not be granted without a signed waiver, and no refunds will be given. To Download and Print our Waiver, Please Click Here
  • Can't Find Your Answer? (Email/Phone)
    For Fastest Response Email Us: Emails returned within 24 hours, though usually much faster! quandaryescaperooms@gmail.com Phone Number: Please note the phone is not staffed in our off-hours. Any voicemails left during our non-standard hours (Sunday night - Friday afternoon) will not be returned until our normal business hours starting Friday Evening. (916) 672-1233
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